SupportHub: AI support in one command center.
Every channel. AI under control.
SupportHub brings DMs, comments, and web requests into one operational inbox. Your team keeps the context, AI drafts accurate replies, and admins control automation, privacy, and quality.
SupportHub is the application requesting Google OAuth access. Google and YouTube data use: SupportHub uses Google Sign-In to create and secure accounts. When an administrator connects a YouTube channel, SupportHub uses authorized YouTube data only to synchronize channel comments into the unified inbox and let authorized workspace members review, reply to, or moderate them. SupportHub does not use Google or YouTube data for advertising. Read the Privacy Policy.
Control panel
Fanvue
WidgetClear control
without inbox chaos.
The site now presents SupportHub as more than an AI chat tool: it is a managed system for queues, roles, knowledge, privacy, automation, and service quality.
Unified queue
DMs, comments, and web widget requests land in one inbox with filters and assignment.
Rule-based AI
Assisted mode drafts replies. Autopilot answers only where admins allow it.
Data protection
PII is masked before AI processing and actions are stored in an audit trail.
Multilingual work
Translation and correction keep replies on-brand across languages.
The new design makes the core promise visible fast: what SupportHub solves, who controls AI, and why support gets faster.
Not a chatbot,
a support operating system.
SupportHub connects channels, operators, AI, and processing rules in one interface. Teams stop losing requests, reply faster, and keep automation under control.
Smart Inbox
DMs, comments, and widget requests in one queue. Filters, search, statuses, and assignment.
AI Reply Engine
Two modes — Assisted and Autopilot. Replies use your knowledge base and channel rules.
Operator System
Roles, permissions, channel assignment, handoff, and visible team workload.
Admin Control
Working hours, auto-close, follow-ups, exports, ratings, and AI limits are explicit.
From zero to live
in five steps.
A clear path from setup to a fully running support operation.
Connect
Link your channels
Configure
Set AI & automation
Train
Add knowledge base
Monitor
Real-time dashboard
Scale
Add operators & grow
Two AI modes,
one platform.
Choose how deeply AI participates in your conversations.
Comments are part of
the conversation.
YouTube and Instagram comments flow into SupportHub. AI replies to them like DMs — with context, personality, and speed.
AI Automated
Smart Inbox.
Let AI handle the routine. The Smart Inbox automatically classifies, routes, and replies to incoming messages across all channels — escalating only what needs human attention.
AI handles the routine.
Operators keep control.
We do not promise that AI replaces support completely. SupportHub is built differently: AI speeds up clear scenarios, while people stay close where context, empathy, and accountability matter.
AI handles the routine
FAQ, simple questions, first classification, translation, and reply drafts move faster without manual work from scratch.
Operators keep control
Complex, disputed, or sensitive requests stay with people: the operator sees context, edits the reply, and makes the decision.
Context is not lost
Channel, request type, message, comment, source, and AI Draft come together in Smart Inbox so the conversation does not restart.
Privacy follows rules
AI works within connected channels, the knowledge base, and admin settings. Data and automation stay under project control.
If an answer needs review, the operator must see the draft and decide what to send.
Different channels and scenarios need different rules, limits, knowledge bases, and AI modes.
Fast replies matter, but trust is built on clear context, privacy, and proper handoff to a person.
DMs, comments, widget requests, and messengers land in one queue.
SupportHub shows the source, context, and available actions.
AI prepares a reply or starts Auto AI only where rules allow it.
The operator can cancel, edit, close, block, or take over the request.
Full control.
Zero guesswork.
SupportHub is built for operational maturity. Every behavior is configurable. Every automation respects the boundaries you set.
Channel management
Enable, disable, and configure each platform independently.
Working hours
Auto mode respects your team's schedule.
AI auto-reply
Enable auto mode per channel. Set scope and limits.
Quick replies
Curated response shortcuts for operators.
Auto AI Mode
AI processes the Smart Inbox queue using your configured rules.
Knowledge base
Feed AI with product info, FAQs, and policies.
Translation
Auto-translate messages into the user's language.
Text correction
Polish operator messages before they're sent.
Auto-close
Set inactivity windows for clean resolution.
Follow-up
Auto trigger follow-ups based on status.
Quotas & limits
Control AI usage and channel access by plan.
Permissions
Role-based access. Channel-level controls.
Every channel,
custom rules.
Each connected platform gets its own AI behavior, language, and automation settings.
AI that respects
boundaries.
Every private message is anonymized before AI processing. PII is detected and replaced in real-time across 50+ languages.
Built for teams,
not just solo.
Invite operators, assign channels, define roles. Everyone sees their own workload.
Teach your AI
your product.
Upload articles, FAQs, and product info. The AI uses them to generate accurate, brand-aware replies.
Data-driven
resolution quality.
Track every interaction. Collect real-time customer feedback. Monitor operator performance and AI response accuracy to continuously improve your support quality.
They replied instantly, thank you!
AI immediately found the right instruction.
Every channel.
Every message.
One SupportHub.
Connect the platforms your audience already uses. More channels added regularly.
Threads
Discord
Messenger
YouTube
LINE
Viber
TikTok
Fanvue
Widget
Every conversation
has a lifecycle.
SupportHub automates the routine — follow-ups, inactivity timers, auto-close, and rating collection — so operators focus on conversations that need real attention.
NEW
Message arrives
OPEN
Operator assigned
WAITING
Customer reply
FOLLOW-UP
Auto trigger
RESOLVED
Auto-close
RATING
Feedback collected
Built for the way
you actually work.
Whether you're a solo creator or a 50-person support team, SupportHub adapts to your scale and communication style.
Creators & influencers
Manage DMs and comment sections at scale without losing the personal touch.
Agencies
Manage multiple brands and clients from one platform with per-client channel configs.
Support teams
Replace fragmented tools with one unified inbox. Faster response times, shared context.
Social-first brands
Capture leads and queries from comments, not just DMs. Convert comment sections into support channels.
High-volume inbound teams
Auto mode handles repetitive queries. Assisted mode handles sensitive ones. Operators focus where it counts.
Pricing like in the bot.
No extra packages.
The site shows the same real plans that users see in the SupportHub admin: FREE as the current basic plan, plus PRO and BUSINESS for paid use.
For growing projects that need Smart Inbox, AI, and a knowledge base.
For teams with several channels, higher volume, and translation.
Common questions.
Ready to unify
your support?
Start your 14-day free trial. No credit card. No risk.