SupportHub
Solo
$12/mo
Core support workspace
Pro
$39/mo
More automation for growing teams
Business
$89/mo
Advanced automation for larger teams
Feature and price comparison
SupportHub vs Trengo: the SupportHub advantage
See how SupportHub brings AI-assisted support, language-aware replies, voice dictation, knowledge answers and privacy controls into one workspace.
$12monthly price from
12+live support sources
24languages in detection engine
3AI operating modes
1unified support center
Monthly platform cost, side by side
SupportHub gives support teams a clear path from a focused Solo workspace to Pro and Business automation.
Trengo · Boost
€349/mo
Supported channels at a glance
Bring the conversations that matter to your team into one SupportHub workspace, with clear visibility across every connected source.
SupportHub
12 channels
Trengo
7 channelsSupport intelligence: SupportHub vs Trengo
This table focuses on the operational AI and safety layers that sit behind every support reply—not only headline channel counts.
| Capability |  SupportHub |  TTrengo |
|---|---|---|
| AI, language and operator productivity | ||
| Context-aware AI auto-reply | Included | Included |
| AI reply drafts and text correction | Included | Included |
| Automatic customer-language detection | Included | — |
| Automatic inbound and outbound translation | Included | — |
| Voice dictation with language detection | Included | — |
| Knowledge base and RAG | Included | Included |
| Semantic cache, query rewrite and confidence guard | Included | — |
| Automatic priority classification | Included | — |
| AI pauses while an operator is active | Included | — |
| Privacy, safety and control | ||
| PII anonymization before external AI | Included | — |
| Input and output AI moderation | Included | — |
| Privacy-deletion lock before AI processing | Included | — |
| Audit trail and action logs | Included | Plan-dependent |
| Support operations | ||
| Unified support inbox | Included | Included |
| Assignments, roles and permissions | Included | Included |
| Public-comment replies and moderation | Included | — |
| Support analytics and customer ratings | Included | Included |
| Dedicated environment option | Included | — |
More than an inbox: the SupportHub AI control layer
These capabilities are confirmed in SupportHub’s production configuration, services and tests. Together they reduce manual work while keeping operators in control.
Context-aware Auto Mode
Uses recent messages, channel settings, priority, working hours and knowledge before composing a reply.
24-language detection engine
Score-based detection, conversation context and AI fallback identify the customer’s language automatically.
Automatic translation
Translates inbound messages and replies while preserving the original text for the operator.
Voice dictation
Operators can dictate replies with pause/resume, shortcuts and automatic language detection.
Human-first automation
AI pauses when an operator is active and escalates when limits or confidence rules require a person.
Privacy before AI
Private-message PII is anonymized before external AI, with input and output moderation around generation.
Guarded knowledge retrieval
RAG adds semantic caching, query rewriting, confidence checks and knowledge-gap logging.
Comments become support work
Public comments can enter the inbox for review, reply and supported moderation actions.
Why SupportHub gives a support team more control
SupportHub gives your team one focused workspace for faster replies, consistent service and clear operator control across every supported conversation.
You get language-aware automation, voice dictation, guarded knowledge retrieval, public-comment operations and privacy controls in one focused workspace—without starting at enterprise-suite pricing.
Questions before you choose
What does SupportHub include from the first plan?
SupportHub starts with a unified support workspace, AI-assisted replies, operator controls and the core tools needed to organize customer conversations.
Can SupportHub handle multilingual support?
Yes. SupportHub detects the customer language automatically and adds translation and voice dictation so operators can respond faster across languages.
How does SupportHub keep automation under control?
SupportHub uses conversation context, knowledge retrieval, confidence checks, privacy controls and human escalation so automation supports operators instead of replacing their judgment.
See whether SupportHub fits your workflow
Start with the channels and team size you actually need. You can add automation after the support process is working clearly.
Get started